HELP / CONTACT
Talk to a human.
For account access, source questions, billing or data requests, contact Ephor support.
support@ephoranalytics.comBefore you write
How do I start?
Create an account in the app, then confirm your email. Your 14-day no-card trial begins after confirmation. You can explore the fictional demo dataset or configure your own live workspace.
How do I cancel or update payment details?
Sign in to Ephor, open billing and choose “Manage payment, invoices & cancellation.” The Stripe customer portal lets you manage your subscription, payment method and invoices. If you cannot access your account, contact support.
Can Ephor see competitors’ sales?
Only when you provide a reliable, authorized source for that information. Public website or social activity does not reveal private sales. Ephor keeps observations, reported outcomes and estimates distinguishable.
Does the model prove what caused a result?
No. The current learning system evaluates statistical associations using chronological held-out data and a baseline. It withholds conclusions when coverage or validation is insufficient. Experiments help you test a proposed response.
Does every catalog provider connect automatically?
No. The app implements 23 public collector types and catalogs additional providers for research. Some sources require paid access, credentials, approval or manual imports. A provider listing is not a working integration.
Can I import my company’s metrics?
Yes. Import supported CSV or JSON data, or create a scoped ingestion token for a system you control. This does not grant Ephor access to private competitor accounts.
Do you send competitor alerts by email?
Account confirmation and password recovery use email. Competitor email alerts are not part of the current release.