Cancel your subscription
Sign in at https://app.ephoranalytics.com, open billing and choose “Manage payment, invoices & cancellation.” In the Stripe portal, cancel your subscription and confirm the request. Cancellation takes effect at the end of your current paid billing period. You retain paid access until that date and your subscription does not renew.
If you cannot access the portal, email support@ephoranalytics.com from your account email. Include that you want to cancel. Do not send payment card details.
Refunds
Cancellation stops future renewal and does not automatically refund the current paid period. Email support@ephoranalytics.com about billing errors or refund requests, which are reviewed case by case. Rights required by applicable law are not affected.
Trials
The 14-day trial requires no card and does not automatically convert to a paid subscription. No cancellation is needed to avoid a charge. At expiry, collection and other workspace changes pause; your stored data remains readable, subject to retention policies. Purchasing a subscription begins a paid billing period.
Plan changes and renewals
Monthly subscriptions renew monthly. Annual subscriptions renew annually at the full annual price. Plan changes through the portal may be prorated; review the amount displayed before confirming. Cancellation does not automatically delete your account or data.
Account and data requests
Contact support to request account closure or deletion of workspace data. We verify account ownership before acting and explain any billing or legal records that must be retained.
Contact
These policies apply to Ephor and its competitive intelligence service. Contact support@ephoranalytics.com.